“We apologize for any inconvenience this may have caused you.\u00e2\u20ac\u009d<\/p>\n
The suggestion is that maybe some people might be slightly put out in some undefined way. But when the train is 40 minutes late, or your email has stopped working, I think that the people in charge know good and well that there\u00e2\u20ac\u2122s been an inconvenience (at the least).<\/p>\n
People deserve a little better. At the least, it should be, \u00e2\u20ac\u0153We\u00e2\u20ac\u2122re sorry for the inconvenience.\u00e2\u20ac\u009d Better would be: \u00e2\u20ac\u0153We know that you rely on us, and we\u00e2\u20ac\u2122re sorry to have let you down.\u00e2\u20ac\u009d You can follow that up with all kinds of assurances that we care, and we\u00e2\u20ac\u2122re working hard to keep it from happening again, etc. etc. etc.<\/p>\n
It\u00e2\u20ac\u2122s all part of a sort of code of non-speak, where companies say things that would never fly in real conversation, but we accept. We hear that phrase and know that it means that something\u00e2\u20ac\u2122s gone wrong, but we certainly don\u00e2\u20ac\u2122t think of it as an apology (and it isn\u00e2\u20ac\u2122t one).<\/p>\n
I don\u00e2\u20ac\u2122t like it.<\/p>\n","protected":false},"excerpt":{"rendered":"
“We apologize for any inconvenience this may have caused you.\u00e2\u20ac\u009d The suggestion is that maybe some people might be slightly put out in some undefined way. But when the train is 40 minutes late, or your email has stopped working, I think that the people in charge know good and well that there\u00e2\u20ac\u2122s been an […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8],"tags":[],"class_list":["post-111","post","type-post","status-publish","format-standard","hentry","category-languagelit"],"_links":{"self":[{"href":"https:\/\/weeklyrob.com\/index.php?rest_route=\/wp\/v2\/posts\/111","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/weeklyrob.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/weeklyrob.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/weeklyrob.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/weeklyrob.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=111"}],"version-history":[{"count":0,"href":"https:\/\/weeklyrob.com\/index.php?rest_route=\/wp\/v2\/posts\/111\/revisions"}],"wp:attachment":[{"href":"https:\/\/weeklyrob.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=111"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/weeklyrob.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=111"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/weeklyrob.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=111"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}