Dealing with my health insurance’s online presence is amazingly frustrating.
One small example is this error I received when trying to reset my password:
“The reset function is unavailable at this time.
NOTE: Representatives at this phone number can only help you with Registration, Forgotten User Name, Forgotten Password issues. For all other issues, please use the number found on the back of your ID card.”
Um. I didn’t use ANY number. I’m not on the phone right now. Am I? Hello?